{"id":16080,"date":"2024-06-13T14:50:22","date_gmt":"2024-06-13T12:50:22","guid":{"rendered":"https:\/\/www.laborberlin.com\/our-services\/questions-and-answers\/"},"modified":"2024-08-20T15:19:49","modified_gmt":"2024-08-20T13:19:49","slug":"questions-and-answers","status":"publish","type":"page","link":"https:\/\/www.laborberlin.com\/en\/our-services\/questions-and-answers\/","title":{"rendered":"Questions and answers"},"content":{"rendered":"<div class=\"Module Banner Banner--small  Background Background--laboratoriumsmedizinFullTone Color Color--white\" >\n    <div class=\"container\">\n        <div class=\"grid grid--size12 \">\n            <div class=\"Banner__content grid--size5Tp\">\n                                    <h1 class=\"Banner__title\">Questions and answers<\/h1>\n                \n                \n                \n                \n\n            <\/div>\n            <div class=\"grid--size12 grid--size7Tp\">\n                                                    <div class=\"Banner__image\">\n                        \n    <picture\n                class=\"Picture Banner__picture Picture--hero\"\n    >\n        <img decoding=\"async\"\n                src=\"\"\n                        data-srcset=\"https:\/\/www.laborberlin.com\/wp-content\/uploads\/2020\/06\/black-and-white-business-career-close-up-221164.jpg 1920w, https:\/\/www.laborberlin.com\/wp-content\/uploads\/2020\/06\/black-and-white-business-career-close-up-221164-768x512.jpg 768w, https:\/\/www.laborberlin.com\/wp-content\/uploads\/2020\/06\/black-and-white-business-career-close-up-221164-1536x1024.jpg 1536w, https:\/\/www.laborberlin.com\/wp-content\/uploads\/2020\/06\/black-and-white-business-career-close-up-221164-1600x1067.jpg 1600w, https:\/\/www.laborberlin.com\/wp-content\/uploads\/2020\/06\/black-and-white-business-career-close-up-221164-1024x683.jpg 1024w, https:\/\/www.laborberlin.com\/wp-content\/uploads\/2020\/06\/black-and-white-business-career-close-up-221164-800x533.jpg 800w, https:\/\/www.laborberlin.com\/wp-content\/uploads\/2020\/06\/black-and-white-business-career-close-up-221164-600x400.jpg 600w, https:\/\/www.laborberlin.com\/wp-content\/uploads\/2020\/06\/black-and-white-business-career-close-up-221164-400x267.jpg 400w, https:\/\/www.laborberlin.com\/wp-content\/uploads\/2020\/06\/black-and-white-business-career-close-up-221164-390x260.jpg 390w, https:\/\/www.laborberlin.com\/wp-content\/uploads\/2020\/06\/black-and-white-business-career-close-up-221164-780x520.jpg 780w, https:\/\/www.laborberlin.com\/wp-content\/uploads\/2020\/06\/black-and-white-business-career-close-up-221164-510x340.jpg 510w, https:\/\/www.laborberlin.com\/wp-content\/uploads\/2020\/06\/black-and-white-business-career-close-up-221164-1020x680.jpg 1020w\"                class=\"lazyload Picture__image\"\n                alt=\"\"\n            title=\"black-and-white-business-career-close-up-221164\"\/>\n\n        \n        <noscript>\n            <img decoding=\"async\" src=\"https:\/\/www.laborberlin.com\/wp-content\/uploads\/2020\/06\/black-and-white-business-career-close-up-221164-1024x683.jpg\" alt=\"\" title=\"black-and-white-business-career-close-up-221164\"\/>\n        <\/noscript>\n    <\/picture>\n\n                        <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n    <div class=\"container\">\n        <div class=\"Breadcrumb\">\n    <ul class=\"Breadcrumb__list\" itemscope itemtype=\"https:\/\/schema.org\/BreadcrumbList\">\n        \n                <li itemprop=\"itemListElement\" itemscope itemtype=\"http:\/\/schema.org\/ListItem\" class=\"Breadcrumb__item breadcrumb__item--home\">\n        <a itemprop=\"item\" href=\"https:\/\/www.laborberlin.com\/en\/\" class=\"Breadcrumb__link\">\n            <span itemprop=\"name\">Labor Berlin<\/span>\n        <\/a>\n        <meta itemprop=\"position\" content=\"1\" \/>\n    <\/li>\n    \n                <li itemprop=\"itemListElement\" itemscope itemtype=\"http:\/\/schema.org\/ListItem\" class=\"Breadcrumb__item breadcrumb__item--current\">\n        <a itemprop=\"item\" href=\"https:\/\/www.laborberlin.com\/en\/wp-json\/wp\/v2\/pages\/16080\/\" class=\"Breadcrumb__link\">\n            <span itemprop=\"name\">Page<\/span>\n        <\/a>\n        <meta itemprop=\"position\" content=\"2\" \/>\n    <\/li>\n        <\/ul>\n<\/div>\n    <\/div>\n\n\n<div class=\"Module Text Background Background--transparent\" >\n    <div class=\"container\">\n        \n\n                                <div class=\"Text__content\">\n                <h2>Questions &amp; Answers<\/h2>\n<p>Do you have a question for which you have not found an answer here? Please contact the sender support at <a href=\"mailto:einsenderbetreuung@laborberlin.com\">einsenderbetreuung@laborberlin.com<\/a> or our telephone competence center at 030 405026 500.<\/p>\n            <\/div>\n            <\/div>\n<\/div>\n\n\n\n\n<div class=\"Module AccordionModule Background Background--warmGrey\" >\n    <div class=\"container\">\n        \n        <div class=\"Accordion\">\n                            <ul role=\"presentation\" class=\"Accordion__list\">\n                                                                    <li class=\"Accordion__item\" id=\"how-do-i-find-out-whether-the-findings-for-my-order-are-ready\">\n                            <button role=\"heading\" aria-expanded=\"false\" class=\"Accordion__title\" type=\"button\">\n                                How do I find out whether the findings for my order are ready?                            <\/button>\n\n                            <div class=\"Accordion__wrapper\">\n                                <div class=\"Accordion__content\">\n                                                                                                                                                                        <p>We state the average processing time for the analysis in our list of services. If a result takes longer than average, the order in the Berlin Channel laboratory has been set to &#8220;to follow&#8221; for too long or you have only received a partial result, please contact our telephone competence center on 030-405026-800. We will be happy to check the processing status for you.<\/p>\n                                                                                                                                                        <\/div>\n                            <\/div>\n                        <\/li>\n                                                                    <li class=\"Accordion__item\" id=\"how-can-i-see-whether-my-order-has-been-received-by-your-laboratory\">\n                            <button role=\"heading\" aria-expanded=\"false\" class=\"Accordion__title\" type=\"button\">\n                                How can I see whether my order has been received by your laboratory?                            <\/button>\n\n                            <div class=\"Accordion__wrapper\">\n                                <div class=\"Accordion__content\">\n                                                                                                                                                                        <p>If you request electronically, you can see from the order status &#8220;following&#8221; that the sample is being processed by us.<\/p>\n                                                                                                                                                        <\/div>\n                            <\/div>\n                        <\/li>\n                                                                    <li class=\"Accordion__item\" id=\"how-do-i-know-what-material-i-need-to-send-in-for-a-particular-examination\">\n                            <button role=\"heading\" aria-expanded=\"false\" class=\"Accordion__title\" type=\"button\">\n                                How do I know what material I need to send in for a particular examination?                            <\/button>\n\n                            <div class=\"Accordion__wrapper\">\n                                <div class=\"Accordion__content\">\n                                                                                                                                                                        <p>In our list of services you will find all information on the required material, pre-analysis and the required sample quantity.<\/p>\n                                                                                                                                                        <\/div>\n                            <\/div>\n                        <\/li>\n                                                                    <li class=\"Accordion__item\" id=\"how-much-material-do-you-need-for-a-particular-examination\">\n                            <button role=\"heading\" aria-expanded=\"false\" class=\"Accordion__title\" type=\"button\">\n                                How much material do you need for a particular examination?                            <\/button>\n\n                            <div class=\"Accordion__wrapper\">\n                                <div class=\"Accordion__content\">\n                                                                                                                                                                        <p>In our list of services you will find all information on the required material, pre-analysis and the required sample quantity.<\/p>\n                                                                                                                                                        <\/div>\n                            <\/div>\n                        <\/li>\n                                                                    <li class=\"Accordion__item\" id=\"do-i-have-to-send-my-sample-chilled-frozen-or-dark\">\n                            <button role=\"heading\" aria-expanded=\"false\" class=\"Accordion__title\" type=\"button\">\n                                Do I have to send my sample chilled, frozen or dark?                            <\/button>\n\n                            <div class=\"Accordion__wrapper\">\n                                <div class=\"Accordion__content\">\n                                                                                                                                                                        <p>In our list of services you will find all information on the required material, pre-analysis and the required sample quantity.<\/p>\n                                                                                                                                                        <\/div>\n                            <\/div>\n                        <\/li>\n                                                                    <li class=\"Accordion__item\" id=\"i-would-like-to-send-something-to-you-what-do-i-have-to-do-who-sets-up-the-processes-for-me\">\n                            <button role=\"heading\" aria-expanded=\"false\" class=\"Accordion__title\" type=\"button\">\n                                I would like to send something to you, what do I have to do, who sets up the processes for me?                            <\/button>\n\n                            <div class=\"Accordion__wrapper\">\n                                <div class=\"Accordion__content\">\n                                                                                                                                                                        <p>Please contact Labor Berlin&#8217;s sender support or call our sender support directly. We will be happy to help you and look forward to hearing from you!<\/p>\n                                                                                                                                                        <\/div>\n                            <\/div>\n                        <\/li>\n                                                                    <li class=\"Accordion__item\" id=\"i-have-problems-with-the-electronic-request-in-the-berlin-channel-laboratory-what-do-i-need-to-do\">\n                            <button role=\"heading\" aria-expanded=\"false\" class=\"Accordion__title\" type=\"button\">\n                                I have problems with the electronic request in the Berlin Channel laboratory. What do I need to do?                            <\/button>\n\n                            <div class=\"Accordion__wrapper\">\n                                <div class=\"Accordion__content\">\n                                                                                                                                                                        <p>Our IT support is available on working days from 9 a.m. to 5 p.m. at <a href=\"mailto:support@laborberlin.com\">support@laborberlin.com<\/a> or on 030 405026 800.<\/p>\n                                                                                                                                                        <\/div>\n                            <\/div>\n                        <\/li>\n                                    <\/ul>\n                    <\/div>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":14898,"menu_order":95,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-16080","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Questions and answers - Labor Berlin<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.laborberlin.com\/en\/our-services\/questions-and-answers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Questions and answers - Labor Berlin\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.laborberlin.com\/en\/our-services\/questions-and-answers\/\" \/>\n<meta property=\"og:site_name\" content=\"Labor Berlin\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-20T13:19:49+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.laborberlin.com\/en\/our-services\/questions-and-answers\/\",\"url\":\"https:\/\/www.laborberlin.com\/en\/our-services\/questions-and-answers\/\",\"name\":\"Questions and answers - Labor Berlin\",\"isPartOf\":{\"@id\":\"https:\/\/www.laborberlin.com\/#website\"},\"datePublished\":\"2024-06-13T12:50:22+00:00\",\"dateModified\":\"2024-08-20T13:19:49+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.laborberlin.com\/en\/our-services\/questions-and-answers\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.laborberlin.com\/en\/our-services\/questions-and-answers\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.laborberlin.com\/en\/our-services\/questions-and-answers\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.laborberlin.com\/en\/homepage\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Our services\",\"item\":\"https:\/\/www.laborberlin.com\/en\/our-services\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Questions and answers\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.laborberlin.com\/#website\",\"url\":\"https:\/\/www.laborberlin.com\/\",\"name\":\"Labor Berlin\",\"description\":\"Competence of Charit\u00e9 and Vivantes.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.laborberlin.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Questions and answers - Labor Berlin","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.laborberlin.com\/en\/our-services\/questions-and-answers\/","og_locale":"en_US","og_type":"article","og_title":"Questions and answers - Labor Berlin","og_url":"https:\/\/www.laborberlin.com\/en\/our-services\/questions-and-answers\/","og_site_name":"Labor Berlin","article_modified_time":"2024-08-20T13:19:49+00:00","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.laborberlin.com\/en\/our-services\/questions-and-answers\/","url":"https:\/\/www.laborberlin.com\/en\/our-services\/questions-and-answers\/","name":"Questions and answers - Labor Berlin","isPartOf":{"@id":"https:\/\/www.laborberlin.com\/#website"},"datePublished":"2024-06-13T12:50:22+00:00","dateModified":"2024-08-20T13:19:49+00:00","breadcrumb":{"@id":"https:\/\/www.laborberlin.com\/en\/our-services\/questions-and-answers\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.laborberlin.com\/en\/our-services\/questions-and-answers\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.laborberlin.com\/en\/our-services\/questions-and-answers\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.laborberlin.com\/en\/homepage\/"},{"@type":"ListItem","position":2,"name":"Our services","item":"https:\/\/www.laborberlin.com\/en\/our-services\/"},{"@type":"ListItem","position":3,"name":"Questions and answers"}]},{"@type":"WebSite","@id":"https:\/\/www.laborberlin.com\/#website","url":"https:\/\/www.laborberlin.com\/","name":"Labor Berlin","description":"Competence of Charit\u00e9 and Vivantes.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.laborberlin.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.laborberlin.com\/en\/wp-json\/wp\/v2\/pages\/16080","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.laborberlin.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.laborberlin.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.laborberlin.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.laborberlin.com\/en\/wp-json\/wp\/v2\/comments?post=16080"}],"version-history":[{"count":4,"href":"https:\/\/www.laborberlin.com\/en\/wp-json\/wp\/v2\/pages\/16080\/revisions"}],"predecessor-version":[{"id":17622,"href":"https:\/\/www.laborberlin.com\/en\/wp-json\/wp\/v2\/pages\/16080\/revisions\/17622"}],"up":[{"embeddable":true,"href":"https:\/\/www.laborberlin.com\/en\/wp-json\/wp\/v2\/pages\/14898"}],"wp:attachment":[{"href":"https:\/\/www.laborberlin.com\/en\/wp-json\/wp\/v2\/media?parent=16080"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}